Online training

Working Across Language and Culture (OL-WALC)

This module gives you the key knowledge and practical skills that you need to work effectively with migrants and refugees. Through interactive activities, you will explore the complexities of providing services that meet the individual needs of migrants and refugees. You will also reflect on your own culture and develop skills to minimise cultural misunderstandings at work.

Learning Goals
After this training, you will be able to
- Explain the changing Australian cultural context and how service providers can respond
- Identify the specific needs of refugee and migrant clients
- Explain how to book, brief and use interpreters effectively
- Apply strategies for minimising issues during cross-cultural communication
- Reflect on how your own cultural preferences effect cross-cultural interactions

You can get started immediately and complete the suite at your own pace. Your progress is saved at the end of each section.

Please use Google Chrome, Firefox or Safari browser to do this training. Microsoft Internet Explorer does not work well.

If you have any problem accessing the course, please contact Anni -
  • Working Across Language and Culture
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 2 years