In this course you'll get knowledge and practice skills to address health literacy from an individual worker level to an organisational level.

TOPICS covered:
Consumer participation – plan services with your clients to better meet their needs
Plain language – make your written and spoken communication easier for clients to understand
Navigation – make your website, phone systems and physical spaces easier for clients to use
Organisational Health Literacy – make your organisational systems and processes support consumer participation, plain language, navigation and more.

LEARN practical & strategic skills to:
plan service improvements for your clients and improve your accreditation readiness