Introduction to Cultural Competence Bundle 3 equips you with the necessary skills and knowledge to effectively engage with people from diverse cultural and linguistic backgrounds. This bundle includes three comprehensive units that cover key concepts, practical skills, and techniques for working with interpreters.

Through simulated activities, you will learn to minimise misunderstandings that arise due to cultural or language barriers and apply these skills in real-world scenarios. The course also provides a framework for understanding Australia's cultural diversity and offers strategies to create inclusive environments for refugees and migrants.

Endorsement and CPD Hours
This course is endorsed by the Australian Primary Health Care Nurses Association (APNA) according to approved quality standards. Completing this bundle qualifies eligible participants for 2.5 CPD hours.

Course Units

Unit 1: Key Knowledge (60 mins) - Gain essential insights into cultural competence.

Unit 2: Practical Skills (60 mins) - Build on the knowledge from Unit 1 with skills for engaging deeply with migrant and refugee clients.

Unit 3: Working with Interpreters (30 mins) - Learn foundational skills for effective communication using interpreters and translated materials.

The total completion time for this bundle is approximately 2.5 hours.

Learning Goals
After completing this course, you will have:

Knowledge of:
- The diversity of Australian culture and relevant government policies.
- The experiences of migrants and refugees prior to their arrival in Australia and their integration process.
- Strategies to minimise service barriers for these groups.

Skills to:
- Identify and mitigate unconscious bias.
- Communicate using plain language.
- Ensure mutual understanding in communications.
- Effectively collaborate with interpreters and utilise translated materials.

Certificates and Progress Tracking
Certificates are issued upon course completion and are available for download. You have 12 months from enrollment to complete the training. Progress is saved automatically at the end of each section, supporting a flexible learning pace.

Technical Requirements
For the best experience, complete this training using Google Chrome, Firefox, or Safari browsers. These browsers ensure optimal compatibility and performance.